A card declines.The dollar comes back.
Cards expire, banks get cautious, balances run short — some slice of every studio's auto-pays misses each month. It's the quietest leak in the business, because chasing it is nobody's favorite job. Xyzios makes it a finished piece of work waiting for your approval.
Revenue you already earned·Your voice, your approval·Every dollar traced
The pain
The decline list lives in a billing screen someone checks when things are quiet — and the front desk is never quiet. A payment nobody chases within days quietly becomes a canceled member within weeks, and the write-off never even gets a line in the books. What actually happens to a failed payment in Mindbody →
What Xyzios does
Watches every auto-pay in your booking platform. The day one misses, the case opens: the member outreach is drafted in your studio's voice, waiting in your Approvals inbox, and the case stays on an aging list until the dollar lands or you close it on purpose.
What changes
Recovery stops depending on who remembered to check the screen. From what we see across the studios we run and work with, systematic follow-up recovers roughly double what ad-hoc chasing does — and your version of that number stops being a guess, because the ledger traces every recovered dollar to the action that saved it. Put a rough number on the leak first →
From decline to dollar, with you in the loop.
1 · Spotted
A missed auto-pay shows up on your board the day it happens — not at month-end. Expired card, decline, short balance: each tagged, each a case.
2 · Drafted
The follow-up is written for you — short, warm, in your studio's voice. A fading member with a failed payment reads differently than a regular whose card expired, and the draft knows the difference.
3 · Approved
Every draft waits in your Approvals inbox. Edit it, reject it, or approve it — approved messages send from your studio's own email, and nothing reaches a member without you.
4 · Traced
When the dollar lands, the ledger records it — which case, which action, which day. Recovery becomes a number you watch, not a story you tell. It runs the same for a yoga studio and a cycling studio — a missed auto-pay is a missed auto-pay.
What owners ask about payment recovery.
Does Xyzios process or retry the payments?
No. Payments stay in your booking platform, which keeps charging and retrying exactly as it does today. Xyzios adds the layer platforms don’t: spotting every miss the day it happens, drafting the member outreach for your approval, tracking each case to resolution, and tracing every recovered dollar in the ledger.
What does the outreach actually look like?
A short, human message in your studio’s voice — not a dunning notice. It waits in your Approvals inbox; you can edit it, reject it, or approve it, and approved messages send from your studio’s own email. Nothing reaches a member without you.
What happens if a member never pays?
You’ll know — which is the point. Every failed payment sits on an aging list until it’s resolved or you close it deliberately. Nothing gets silently written off, and the pattern (which cards, which memberships, which locations) is visible instead of folklore.
How much revenue is this, really?
In our experience across our own studio and the studios we work with, systematic follow-up recovers roughly double what ad-hoc chasing does — and every recovered dollar is revenue you already earned. Your own number depends on your decline volume; the ledger measures it instead of estimating it.
It's not new revenue. It's yours, recovered.
Revenue you already earned·Your voice, your approval·Every dollar traced